Saba MoBeLa
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Support

How can we help?

Find the quickest fix for common problems, or contact our team. We will never ask for your password or your Activation Key.

Browse by topic

  • Getting started

    Create an account, receive your licence and install the app.

    Learn more

  • Activation Keys

    Create, replace or turn off the key for activating without signing in.

    Learn more

  • Changing computers

    Free a place by deactivating a computer, then activate the new one.

    Learn more

  • Downloads and checksums

    Download the installer and verify its SHA-256 checksum.

    Learn more

  • Passwords and sign-ins

    Reset your password and sign out of places you don’t recognise.

    Learn more

  • Licence status

    What active, issued, suspended, expired and revoked mean.

    Learn more

Troubleshooting

Start with what happened

Select Your Situation
Self-Service · Instant

I forgot my account password

Request a single-use password reset link valid for 30 minutes. Completing a password reset automatically revokes active web sessions and desktop token families so no stale credential survives.

Resolution steps:
  1. 01Open the Password Reset Request page and enter your registered email address.
  2. 02Follow the one-time link sent to your inbox within 30 minutes.
  3. 03Choose a new password (minimum 15 characters per NIST SP 800-63B-4 policy) and sign back in.
Reset password now Read full workflow guide

What to include when you contact us

  • The email address on your account
  • Your licence reference, for example SM-7K3Q9V2M4P
  • What you were doing, and what you expected to happen
  • The exact error message, or a screenshot that shows no keys or codes
  • Your app version and your Windows version

What we will never ask you to send

  • Your password
  • Your Activation Key
  • Activation codes or authenticator codes
  • Password reset or email confirmation links
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