Licensing
Simple licences, enforced on our servers
A licence connects your account to the desktop applications. It sets how many computers can use them, and it stays under your control in the Client Portal.
Every licence includes
What comes with a licence
The desktop applications
Every published version in the App Store, with its checksum.
A computer allowance
Computers that can run the app at the same time, plus registered computers you can switch between.
Two ways to activate
One-time activation codes, and an optional Activation Key.
Your download history
A record of every download made with your account.
The Client Portal
Licences, computers, keys and sign-ins, all in one place.
Help from our team
Support that will never ask for your password, your Activation Key or your codes.
Computer allowance
Active and registered computers
Each licence records its own limits when it is issued. The standard licence allows:
- active computer at a time
- 1
- registered computers
- 2
- desktop session at a time
- 1
Deactivate a computer to free its place. A deactivated computer stays registered, so you can activate it again later.
Licence status
What each status means
- ActiveThe licence is working: you can download installers and activate computers.
- IssuedThe licence has been created for your account and is not active yet.
- SuspendedPaused by our team. Activated computers stop working at their next check-in until it is restored.
- ExpiredThe licence has reached its end date. A licence with no end date does not expire.
- Cancelled or revokedThe licence has ended permanently. Contact support if you think this is a mistake.
Activation Keys
A key for activating without signing in
Useful when the desktop app runs on a computer where you would rather not type your password.
- Shown once, when you create it — keep it in a password manager
- Creating a new key needs your password
- Replacing or turning off a key stops new activations with it; computers already activated keep working
Getting a licence
How to get a licence
Licences are issued by our team to your account. Create your account first, then contact us using the email address you registered.
Create and confirm your account
Contact us from your registered email address
Your licence appears in the Client Portal as soon as it is issued
Licensing questions
Can I use one licence on several computers?
Yes, up to the licence’s allowance. The standard licence is active on one computer at a time and can register two.
What happens if I lose my Activation Key?
Create a new one in the Client Portal. The old key stops working for new activations straight away; computers that are already activated are not affected.
What happens when I deactivate a computer?
Its place is freed for another computer, and the app on it stops working at its next check-in. It stays registered, so you can activate it again later.
Where do I find my licence reference?
On the Licences page of the Client Portal. It looks like SM-7K3Q9V2M4P and is safe to share with support — it is not a secret.