Your licence decides how many computers can use the desktop app. The standard licence is active on one computer at a time and can register up to two. Moving to a new computer means freeing a place, then activating the new one.
1. Free a place on your licence
In the Client Portal, open Computers. You will see every computer your licence has been activated on and when the app last checked in. Choose one of two actions:
- Deactivate: frees the computer’s place straight away. The app on it stops working at its next check-in, and the computer stays registered, so you can activate it again later.
- Remove: deletes the computer from your licence. This cannot be undone; to use that computer again, you would activate it as a new computer.
2. Install the app on the new computer
Sign in to the Client Portal on the new computer, request the installer from the App Store and verify its SHA-256 checksum before you run it.
3. Activate it
- With a one-time code: open Activate a computer in the portal, create a code and enter it in the desktop app. A code is valid for 10 minutes.
- With your Activation Key: enter the key in the desktop app. Useful when you would rather not sign in on that computer.
The new computer appears on your Computers page. Give it a name you will recognise later — you can rename computers at any time.
If something goes wrong
- No free place: deactivate a computer you no longer use, then try again.
- The code has expired: create a new one — each code works once and only for 10 minutes.
- The licence is not active: the Licences page shows its status. Contact support if you think it is wrong.